I will never subscribe to SiriusXM again simply because of this chat.
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Jul 31, 2020 13:27:47 GMT Jul 31, 2020 13:48:06 GMT 00:20:19 Jasie INT-sv1appis15-1596202067302-90578
ChatBot (13:27:48 GMT) : SiriusXM: Hi SCOTT, I’m the Sirius XM Virtual Agent.
SiriusXM: How can I help you?
SiriusXM: Okay, I am happy to help you with that.
SiriusXM: May I ask why you wish to cancel your subscription?
Visitor: because I don’t use it
SiriusXM: We’re sorry you want to cancel your subscription, but I’ll connect you with a chat specialist who can help you with that.
Jasie (13:28:04 GMT) : Hi, my name is Jasie. Thank you for contacting SiriusXM.
Jasie (13:28:14 GMT) : I’m sorry to know that, you’re considering cancellation.
Jasie (13:28:14 GMT) : May I please know the exact reason for cancellation?
SCOTT WHITE (13:28:30 GMT) : Because I don’t use it
Jasie (13:28:46 GMT) : I’m sorry to hear that, Scott.
Jasie (13:28:50 GMT) : Without considering the price, how have you found our service so far?
SCOTT WHITE (13:29:08 GMT) : I don’t use it so I don’t have an opinion of it
Jasie (13:29:45 GMT) : We need music during this quarantine, I hope things get better soon.
Jasie (13:29:45 GMT) : Let me see what best I can do to help you with this.
SCOTT WHITE (13:30:41 GMT) : Match what I got when I bought the vehicle (free) or I need to cancel.
Jasie (13:31:05 GMT) : Sure, Scott. i will check this for you.
Jasie (13:33:48 GMT) : Your patience is greatly appreciated.
Jasie (13:33:56 GMT) : As you are our valued customer, I will help you with the best promotional offer.
Jasie (13:33:57 GMT) : I can offer you a better rate by moving you to our Select package. For the next 12 months, you could receive our Select package at a promotional price of $4.99 per month, plus fees and taxes. That’s a 63% discount off of our standard monthly rate of $16.99.
Jasie (13:34:06 GMT) : Instead of $26.70 per month.
Jasie (13:34:19 GMT) : With the Select package you’ll get XXX+ satellite channels plus the choice of where you listen! This package includes the SiriusXM streaming service including in-studio video content! Our streaming service gives you XXX+ channels to suit your mood.
Jasie (13:34:20 GMT) : You can use the service outside of your vehicle. It works on any connected device like smart phones, smart TVs, laptops, tablets. Works with Alexa and Google Assistant, Play station, Sonos, etc.
SCOTT WHITE (13:36:10 GMT) : That is not free. I need to cancel.
Jasie (13:38:31 GMT) : I’m sorry to know that, Scott.
SCOTT WHITE (13:39:19 GMT) : Can you please cancel the account now? This is taking far too long.
Jasie (13:39:42 GMT) : You can access our services through your mobile, computer/ iPad etc.
Jasie (13:40:02 GMT) : https://www.siriusxm.com/packages/xmselect
Jasie (13:40:23 GMT) : I request you to please click on the above link to see the channel lineups of the plan.
Jasie (13:40:39 GMT) : You will be charged $6.06 per month including fees and taxes per month for 12 months.
Jasie (13:40:55 GMT) : The regular price of the plan is $16.99 plus fees and taxes per month.
SCOTT WHITE (13:41:06 GMT) : Ok. Now you are pissing me off. Cancel the account or tell me how to cancel it or I will file a charge back if you charge my credit card.
Jasie (13:41:22 GMT) : I’m sorry to know that, would you like me to go ahead and cancel the services effective immediately?
SCOTT WHITE (13:42:08 GMT) : Yes. Now if not sooner. Cancel them. Immediately.
Jasie (13:42:21 GMT) : Sure thing, Scott.
Jasie (13:42:27 GMT) : Certain changes made on your account may result in us sending you an email confirming the changes. Is firstname.lastname@example.org your current email address?
SCOTT WHITE (13:42:40 GMT) : yes.
Jasie (13:42:48 GMT) : Thank you for verifying the account details.
Jasie (13:42:55 GMT) : Please allow me 2 minutes while I check this for you.
SCOTT WHITE (13:43:05 GMT) : Thank you.
Jasie (13:43:37 GMT) : You’re welcome.
Jasie (13:45:09 GMT) : Your patience is greatly appreciated.
Jasie (13:45:10 GMT) : Today I cancelled Radio ID YAM8DA0W.
Jasie (13:45:59 GMT) : You have a remaining credit of $0.55 which may be used for other transactions today, or in the future. Any remaining balance may be refunded to you upon request.
Jasie (13:46:00 GMT) : Your confirmation number of this cancellation is XXX-GEF-XXX. A confirmation of this transaction will be sent to the email address on file, for your account within 5 days. Let me know if you need me to repeat the # for you.
Jasie (13:46:37 GMT) : I have cancelled the services up on your request, scott.
Jasie (13:46:38 GMT) : Would you like me to help you with any other information?
SCOTT WHITE (13:47:41 GMT) : No than you. Have a nice day.
Jasie (13:48:01 GMT) : You’re welcome, it was nice chatting with you today. Please take care and stay safe!
Jasie (13:48:01 GMT) : We will miss you and hope you come back to SiriusXM Family.
Jasie (13:48:03 GMT) :
As a valued listener, you get a free radio to listen at home or in another vehicle with the purchase of an additional minimum subscription. Click here
to choose your radio and subscription and to see complete offer details.
I hope that I have answered all your questions.Thank you for contacting SiriusXM and have a wonderful day