While the MSC Seashore offers a visually impressive ship and a variety of amenities, we found the level of customer service from the crew to be underwhelming. Overall interaction with passengers was minimal, and the staff did not demonstrate the proactive approach we’ve experienced with other cruise lines. For example, on past cruises, our stateroom attendants typically introduced themselves upon boarding, checked in periodically, and made sure we had everything we needed. Unfortunately, this level of attentiveness was not present on our MSC voyage, which impacted the overall sense of hospitality and guest care.
We believe that with more emphasis on personal engagement and proactive service, MSC could greatly enhance the onboard experience for its guests.
Given that MSC Cruises is now operating extensively from U.S. ports, it may be beneficial to align certain onboard practices with the expectations of U.S. travelers. For instance, items that are typically considered standard—such as top sheets on beds, hand towels and bath mats in stateroom bathrooms, complimentary drinking water, basic glassware, and access to an empty mini-refrigerator—were only available upon request or not provided at all. These omissions, while perhaps standard in other markets, can create a perception of limited service for guests accustomed to different norms. Addressing these details would go a long way in enhancing comfort and meeting the baseline expectations of many American cruisers.
The buffet on MSC Seashore is impressively large, well-organized, and capable of accommodating a high volume of guests. The variety of food selections is extensive and thoughtfully arranged. However, the flavor profiles tend to be mild and may not appeal to all U.S.-based cruisers, as the cuisine leans heavily toward European tastes. Guests with adventurous palates will likely enjoy the diversity, but others may find the offerings unfamiliar or lacking in bold flavor. While MSC does not offer 24/7 casual dining options like some other cruise lines, the buffet does remain accessible beyond its posted hours, which is a helpful convenience.
The main dining room experience was adequate, though somewhat underwhelming. The menu again favored Western European cuisine, which may not suit all preferences. Our main concern was the length of time required to complete a three-course meal, which felt excessive for a more casual cruise experience. As a result, we only chose to dine there once during our four-night sailing. With improvements to the pacing of service and a broader variety of flavor profiles, the dining experience could be significantly enhanced.
SUMMARY
While MSC Seashore offers a visually impressive ship, spacious buffet, and a diverse selection of European-inspired cuisine, the overall experience fell short in areas that are important to many U.S. travelers. Service lacked the attentiveness and engagement expected in the North American market, and several basic amenities—such as top sheets, hand towels, and in-room water—had to be specifically requested. Dining, though adequate, was slowed by lengthy service times in the main dining room and flavor profiles that may not appeal to all palates. With stronger crew interaction, improved service efficiency, and closer alignment with U.S. guest expectations, MSC has the potential to deliver a far more competitive and satisfying cruise experience.