For nearly 3 decades I did not use banks. I joined credit unions. Because… banks. After moving to the Augusta, GA area in 2013, I joined Associated Credit Union, at the corner of Bel Air and Washington Road. Everything was going along fine until they closed the branch on Saturdays AND there is no way to make a deposit through the ATM. So I started planning to leave. I researched banks locally and found Regions.
Regions seemed like a good choice, and I chose them despite some pretty negative reviews on social media and other sites.
Branches were convenient to me with one in Evans and another on Columbia Road in Martinez. Bonus! The one in Martinez was open on Saturday mornings! Double bonus! You can make a deposit through the ATM!
Everything was wonderful until sometime in the last 30 days or so they decided to close on Saturdays. They had set the service level expectation and now have removed it from play. This really angered me and I let it be known to the management.
Then earlier this month, Tracie received a check from Kyra. Kyra endorsed the check and then wrote, “Pay To The Order Of” on the back and wrote Tracie’s name. (Kyra has an account there as well.) On October the 10th, Tracie took the check to Regions and they had no problem accepting it and depositing it into our account.
The same scenario today. Tracie takes the check to Regions and they refuse to accept the check. She asked for a manager and, in not so many words, told her to piss off they were not accepting the check due to policy. Even when Tracie showed her the deposit slip from October 10th, they still refused.
Regions, right or wrong, you set a level of expectation with the first transaction. When proof was offered that this occurred you still refused to budge off of policy. What SHOULD have happened is you accept the instrument and then explain to Tracie that it is against policy for you to do this. But since it was done before and no one explained the policy you would accept it this last time and any future transactions like this would be refused. That is how you deviate from policy without causing your customers undue frustration.
We are already frustrated and looking for a new financial institution. You are making it worse and living up to the negative reviews regarding your customer service that I, in hindsight, should not have ignored.